Basic Information about Melbet's Privacy Policy

Our Data Protection Officer

Our Data Protection Officer ensures that we handle your personal information appropriately and in compliance with data protection laws. If you have any questions regarding our use of your personal information or require more specific information, please contact us at [email protected].

Information We Collect About You

We prioritize transparency as a leading company, which is why we clearly outline the information we collect from you. Below, we provide a detailed description of the specific data we gather.

Personally Identifiable Details

Players at Melbet frequently provide their personal information when they create an account, use our services, bet, or make transactions on the Melbet platform or the Melbet app. You consent to giving us access to your personal information by using the Melbet app or platform. This data is gathered in the following ways and is necessary to use different functionalities of our platform:

Submitting personal details when creating an account on Melbet;
Sharing details when using the platform;
Providing details when contacting our support team.

The personally identifiable details we collect include the following:

Username;
Phone number;
Email address;
Home address;
Billing address;
Identity documents;
First and last name.

We may also collect such data, as:

Records verifying your address;
Preferences related to your usage of our platforms;
Payment details, including credit or debit card numbers, along with your transaction history;
Any additional relevant information you choose to provide.

You may always get in touch with our Customer Support staff to change your personal data, including your name, phone, or email. We only share this information internally and with designated parties in order to ensure its confidentiality.

Non-Personally Identifiable Information and Traffic Analysis

To enhance your experience and improve the platform’s performance, we collect certain non-personally identifiable data. This helps us understand user preferences and interactions, ensuring that the platform is tailored to meet your needs seamlessly. All activities are tracked and recorded in secure logs on our servers, capturing key information such as:

Your originating IP address;
Date and time of access;
Pages visited on the platform;
Preferred language settings;
Browser type and software crash reports.

This information is critical for maintaining the platform’s functionality, diagnosing issues, and continuously optimizing our services to deliver a smoother, more personalized experience.

Cookies

Melbet utilizes cookies to improve your overall experience and make sure our website functions properly. Please see our Cookie Policy for further details.

How and Why Personal Information Is Used?

Maintaining a safe and customized experience on our Melbet platform requires your personal data and information, along with other pertinent information. The following uses of this information are possible:

Processing Bets and Payments

We can safely handle your bets thanks to your data, guaranteeing precision and effectiveness when handling payment operations. This enables us to uphold the highest standards of financial integrity while offering a flawless betting experience.

Account Management

To create, maintain, and support your account, we need your personal information. To provide a straightforward and secure experience on our platform, this entails turning on secure access, customizing your settings, and keeping your account information updated.

Legal and Regulatory Compliance

We place a high focus on adhering to legal and regulatory requirements. To fulfill these responsibilities and make sure we abide by all relevant regulations, we use your data, which increases openness and confidence in our offerings.

Customer Analysis

We may gain a deeper understanding of consumer preferences and habits by examining customer data. This allows us to develop our offers, customize our services to fit your needs, and continuously enhance your platform experience.

Promotional Updates

With your permission, we could use your information to notify you about our most recent promotions, new products or services that you might find interesting. You can choose to opt out at any moment if these updates no longer suit your needs; they are meant to help you get the most out of what we have to offer.

Transaction Monitoring

We closely monitor transactions to guard against money laundering, fraudulent conduct, and odd betting trends. By spotting any threats and upholding adherence to anti-fraud protocols, this monitoring guarantees a secure betting environment for all users.

Your Rights

At Melbet, we recognize your rights regarding your personal information. As you engage with our platform, you have the following rights:

Your Right to Access and Rectification

You have the right to access your personal data and request corrections if any information is found to be inaccurate, including updates related to changes in your name or other personal details. If you come across any information that cannot be adjusted through your account settings, please do not hesitate to contact us at [email protected] for assistance.

Your Right to Data Portability

You have the option to ask for the transfer of your personal information to a different service provider. Please get in touch with our customer service staff to start this process, and they will walk you through each step.

Your Right to Erasure

When your personal information is no longer required for the reasons it was gathered, you have the right to ask that it be deleted. This privilege is not unqualified, though, and there could be certain exclusions. We could keep your information, for instance, in order to fulfill our legal duties or to establish, pursue, or defend legal claims.

Do not hesitate to get in touch with Melbet’s customer service representatives if you have any queries or would like to use any of these rights. We value your privacy and promise to respond to your requests in a timely and courteous manner.

Players can easily exercise their rights through the Melbet app by reaching out to us via live chat. In certain cases, we may request that you send us additional documents or relevant information via email to facilitate your request. Your privacy is important to us, and we are here to assist you in any way we can.

Sharing your Personal Information with Third Parties

We do not sell, manipulate, or misuse your personal information to any unauthorized third party. However, we may disclose your personal data to third parties under specific circumstances, including, but not limited to:

To assist in delivering the goods and services you’ve requested, such as sharing data with third-party software providers essential for service functionality;
If we determine, at our sole discretion, that fraudulent activities such as game manipulation or payment fraud have been attempted or committed against Melbet or its users;
For research purposes related to addiction prevention (this data will remain anonymized);
To protect our rights, property, or to ensure the safety of ourselves, our customers, or others.

Your data may also be processed and stored in any country where we, our affiliates, suppliers, or agents operate. By using our services, you explicitly consent to the transfer of your personal information outside your country of residence. We will ensure that your data is handled securely and complies with relevant data protection standards.

You may be confident that there is no cause for worry regarding the sharing of your data with third parties as long as your betting activities are lawful and carried out without any suspicious behavior. Maintaining the security of your information and protecting your privacy are our top priorities.

Security

We recognize that one of the primary concerns for our customers is the security of their personal data, as any breach could result in severe consequences, such as identity theft, financial loss, or misuse of information for illegal purposes. We fully understand these concerns and are committed to safeguarding your data using industry-leading security technologies. Melbet conducts regular audits to guarantee that all protective measures are functioning properly and that your information remains safe at all times.

Our Melbet app incorporates the latest advancements in data protection to offer you peace of mind while you bet, gamble, or access any of our services. All personal information you provide is securely stored in a database protected by encryption and password measures, and located within our secured network, which is further shielded by regularly updated firewall software. Our platform supports SSL Version 3 with 128-bit encryption to further enhance security.

To ensure the highest level of data protection, Melbet employs multiple layers of security, including:

Encryption: All personal information is encrypted, preventing unauthorized access to sensitive data;
Access Control: Only authorized personnel who need access to your data to perform their jobs are granted access;
Data Backup: We perform regular backups to ensure your data is safeguarded against any loss or system failure;
Security Audits: Periodic security audits are conducted to identify and address potential threats, ensuring our systems are always secure.

Additionally, we make sure our affiliates, agents, and suppliers follow stringent security protocols to maintain the protection of your data across all levels of our service network.

With these comprehensive security measures in place, you can feel confident that your data is secure with Melbet.

Retention

We retain personal data as long as necessary to fulfill legal obligations and company needs. This is important for several reasons:

Keeping personal data helps us customize our services for a more tailored experience;
Keeping crucial information ensures we have a reliable account history for you;
We might need to provide information to authorities when required, so retaining data helps us meet these obligations;
Maintaining records aids in detecting and preventing fraudulent activities, ensuring a secure platform.

Third Party Procedures

To clarify, we cannot guarantee that any information you submit with third parties associated with our affiliate program or other external services will be secure. The privacy policies of these websites may differ from ours since they are run separately. Although these external websites may be linked from our platform, we have no control over their security or content. These connected websites’ functioning is the responsibility of their owners. Before disclosing your personal information, we advise reviewing their privacy rules because we are not responsible for any problems that may occur when visiting those websites.

Analytics Services Google Inc.

To learn more about how you use our website, we employ Google Analytics. The program keeps track of crucial data, such as the number of visitors and the most popular pages. Through the analysis of this data, we can enhance your experience and improve our services. To collect this data, Google Analytics employs cookies, which are little files saved on your device. You can be certain that Google has robust privacy safeguards in place to keep your information safe.

Disclaimer Notice

When we say “AS-IS,” we imply that we offer our services in their existing state, with no assurances or claims about their quality or functionality. This implies you accept our products and services with all of their current features, limitations, and possible difficulties. By using our platform, you agree that we are not liable for any issues that may emerge after placing a bet or utilizing our services. This includes any flaws or technological difficulties that may impact your experience. Essentially, you agree to utilize our services in their current state, recognizing that they may not always perform precisely. We aim to be completely open about this issue so that you may make educated decisions while using our platform. Your understanding is essential to us, and we welcome your feedback if you have any questions or complications regarding our services.

Changes to Our Privacy Statement

Any modifications to our Privacy Policy will be posted on this page, and such changes will take effect immediately upon publication of the revised Privacy Policy. We encourage you to review this page regularly to remain informed about how we manage your information and the rights you hold concerning your data.

Melbet Privacy Policy Guidelines